Threads

Learn how to use and manage threads in Missio.ai

Overview Threads in Missio.ai allow you to group related discussions and inquiries together, making it easier to track and manage ongoing conversations. Threads are added based on the source connections you have connected, such as Discord, Slack, and Email.

Creating Threads

Source Connections

1. Discord: Threads can be either public threads from a Discord server, private threads from a Discord server, or Missio AI threads which automatically group messages into predicted threads using AI. Discord threads follow the Discord data schema.
2. Slack: Each message in a channel is treated as a new thread.
3. Email: Threads follow the standard email thread structure.

Managing Threads

Thread Metadata

Threads in Missio have thread metadata, where information such as labels, priority, status, assignment, etc., is stored.

Edit a Thread

1. In the “Threads” section, locate the thread you want to edit.
2. Click on the “Edit” icon next to the thread name.
3. Update the thread name, description, or metadata (labels, priority, status, assignment, etc.) as needed.
4. Click “Save” to apply the changes.

Delete a Thread

1. Find the thread you want to delete.
2. Click on the “Delete” icon next to the thread name.
3. Confirm the deletion in the prompt that appears.

Using Threads

Adding Messages to a Thread

1. When viewing a support inquiry or discussion, click on the “Threads” dropdown.
2. Select the appropriate thread from the list.
3. The message will be added to the thread, grouping it with related discussions.

Viewing Messages in a Thread

1. In the “Threads” section, select the thread you want to view.
2. All messages and discussions related to that thread will be displayed, allowing you to see the full context of the conversation.

Benefits of Using Threads

Organization Threads help in grouping related discussions, making it easier to track ongoing conversations and context.

Context By grouping messages in threads, you can maintain a clear context of discussions, reducing the chances of missing important information.

Efficiency Streamline your workflow by keeping related messages together, ensuring that your team can easily follow and manage conversations.

Best Practices

Clear Thread Names

Use clear and descriptive names for threads to make it easy for team members to understand the purpose of each thread.

Consistent Use of Threads

Encourage your team to consistently use threads for related discussions to maintain organization.

Regular Review

Periodically review and update threads to ensure they still align with your workflow and priorities.

By effectively using threads, you can enhance your community support and management processes, ensuring that you and your team can efficiently handle discussions and maintain high levels of organization and context.