Co-Pilot

Utilize the Co-Pilot in Missio.ai to enhance your workflow with AI assistance

Overview The Co-Pilot in Missio.ai is a powerful chat assistant that helps users manage thread metadata, search documentation and other resources, draft responses, perform actions in integrations such as Linear and GitHub, and much more. It leverages the latest language models, including GPT-4.

Accessing the Co-Pilot

Navigate to the Co-Pilot Section

1. Go to the Missio.ai dashboard.
2. Go to any support thread
3. Click on the Co-Pilot icon in the sidebar to open the Co-Pilot section.

Key Features

Setting Thread Metadata

1. Add Metadata: Use the Co-Pilot to set thread metadata such as labels, priority, status, and assignment.
   • Example command: Set the priority of this thread to high.
2. Update Metadata: Quickly update existing metadata with simple commands.
   • Example command: Change the status of this thread to resolved.

Searching Documentation and Resources

1. Search Documentation: Ask the Co-Pilot to search through your documentation for specific information.
   • Example command: Search for installation steps in the documentation.
2. Find Resources: Locate other resources such as FAQs, knowledge base articles, and more.
   • Example command: Find the FAQ about account settings.

Drafting Responses

1. Generate Responses: Use the Co-Pilot to draft responses to customer inquiries or internal discussions.
   • Example command: Draft a response to the customer about the recent update.
2. Edit Responses: Make quick edits to existing drafts to ensure accuracy and completeness.
   • Example command: Edit the draft to include information about the new features.

Performing Actions in Integrations

1. Linear Integration: Perform actions such as creating tasks, updating statuses, and assigning tasks within Linear.
   • Example command: Create a new task in Linear for the bug reported in this thread.
2. GitHub Integration: Manage issues, pull requests, and other actions directly in GitHub.
   • Example command: Create a new issue in GitHub for the feature request mentioned.

Utilizing GPT-4 and Latest Language Models

Advanced AI Capabilities

1. Contextual Understanding: The Co-Pilot uses GPT-4 to understand and respond to complex queries with high accuracy.
   • Example: Explain the steps to troubleshoot a connection issue in detail.
2. Natural Language Processing: Engage with the Co-Pilot in natural language, making it easy to use without needing specific command syntax.
   • Example: How do I reset my password?

Benefits of Using the Co-Pilot

Efficiency The Co-Pilot streamlines your workflow by handling repetitive tasks and providing quick access to information.

Accuracy Leverage the advanced AI capabilities of GPT-4 to ensure accurate and relevant responses.

Integration Seamlessly perform actions across multiple integrations such as Linear and GitHub without leaving the Missio.ai platform.

Best Practices

Clear Commands

Use clear and specific commands when interacting with the Co-Pilot to ensure it understands your request accurately.

Regular Use

Regularly use the Co-Pilot to become familiar with its capabilities and improve your workflow efficiency.

Feedback

Provide feedback on the Co-Pilot’s performance to help improve its accuracy and functionality.

By effectively utilizing the Co-Pilot, you can enhance your community support and management processes, ensuring that you and your team can efficiently handle inquiries and maintain high levels of productivity and customer satisfaction.