Labels

Learn how to use and manage labels in Missio.ai

Overview Labels in Missio.ai are a powerful tool for categorizing and organizing your support inquiries, feature requests, and bug reports.

Creating Labels

Add a New Label in Settings

1. Click on the “Add Label” button.
2. Enter a name for the label that clearly represents its purpose (e.g., “Bug”, “Feature Request”, “Urgent”).
3. Optionally, you can add a color to the label for better visual distinction.
4. Click on the “Save” button to create the label.

Add a New Label in Metadata Sidebar

1. Open the task or inquiry you want to label.
2. In the metadata sidebar, find the “Labels” section.
3. Click the ”+” button.
4. Enter the name of the new label.
5. Click “Save” to add the label to the task.

Managing Labels

Edit a Label

1. In the “Labels” section, locate the label you want to edit.
2. Click on the “Edit” icon next to the label name.
3. Update the label name or color as needed.
4. Click “Save” to apply the changes.

Delete a Label

1. Find the label you want to delete.
2. Click on the “Delete” icon next to the label name.
3. Confirm the deletion in the prompt that appears.

Using Labels

Assign Labels to Threads

1. When viewing a support inquiry, feature request, or bug report, click on the “Labels” dropdown.
2. Select the appropriate label(s) from the list.
3. The label will be attached to the thread, making it easier to categorize and find later.

Filter by Labels

1. In the main threads view, use the filter option to select labels.
2. Only threads with the selected labels will be displayed, allowing you to focus on specific categories.

Benefits of Using Labels

Organization Labels help in systematically categorizing tasks, making it easier to manage large volumes of support inquiries.

Prioritization Quickly identify and prioritize tasks based on labels like “Urgent” or “High Priority”.

Efficiency Streamline your workflow by filtering tasks with specific labels, ensuring that nothing important is overlooked.

Best Practices

Consistent Naming Conventions

Use clear and consistent names for labels to avoid confusion.

Limit the Number of Labels

While labels are useful, having too many can become overwhelming. Use only as many as necessary.

Regular Review

Periodically review and update your labels to ensure they still align with your workflow and priorities.

By effectively using labels, you can enhance your community support and management processes, ensuring that you and your team can efficiently handle inquiries and maintain high levels of user satisfaction.